Terms of service.

Scope and purchase model

Seenward is a one-time purchase workflow today. There are no recurring subscription charges, no auto-renewals, and no trial-to-paid conversion in this flow.

Each paid product is purchased separately as a one-time transaction and can be canceled or refunded through the verified management flow.

The service

Seenward provides advisory AI-visibility audits based on public business information. Reports are informational and are not clinical, legal, or financial outcomes.

An audit is not a guarantee of AI recommendations, search placement, patient inquiries, or revenue.

The service is not designed to receive protected health information. Seenward does not offer a business associate agreement for this product. Do not submit patient information, treatment records, appointment details, or clinical-system credentials.

Your responsibilities

Submit only information you are authorized to provide. Do not include medical records, protected health information, login credentials, or confidential internal data.

You are responsible for keeping submitted details current and legally valid for your own location.

Payments and fulfillment

Pricing and purchase options are shown before checkout. Stripe is the payment processor. Civvy LLC and Seenward do not store card numbers.

Snapshot orders are fulfilled after successful payment; Implementation Kit orders are a separate paid product.

Cancellation and refunds

Cancellation and refunds are ownership-verified and designed for automation:

• Self-service workflows are available at /manage.
• Cancellation is available for orders in created, checkout_pending, or processing status.
• Refunds are available for orders in paid or fulfilled status.
• Checkout success screens and links can carry you directly into prefilled cancellation/refund actions.
• Card refunds normally post in 3–10 business days after acceptance by the card issuer.
• Unauthorized payments should be reported immediately through support and cardholder dispute channels.

If your organization adds recurring purchases in the future, cancellation will be done in the same verified flow before the next billing period.

How to request cancellation or refunds

Use one of these secure methods:

• Open /manage, enter your purchase email and order reference, then choose cancel or refund.
• Use the one-click action links from the payment success page with your session already prefilled.
• Fallback: email audits@seenward.com with business name, checkout session, and requested action.

Actions are only applied after ownership checks against checkout email and the matching session/reference.

State and U.S. rights

We process verified access, correction, and deletion requests through the same channel regardless of whether a state-law threshold applies.

• Access to eligible contact information associated with your request.
• Correction of inaccurate contact information.
• Deletion subject to payment, fraud-prevention, dispute, and legal-record exceptions.

We respond within 45 days; one 45-day extension may apply when required by law.

Do not sell / share language

If applicable to your state rights, you may request opt-out from any data sale or transfer-based uses covered by these policies.

Our audit workflow does not build behavioral ad profiles from checkout or report activity.

Disputes and card-charge support

If you believe a payment is unauthorized, contact support immediately and file a card issuer dispute where needed.

Card disputes are governed by your card network timelines and your cardholder agreement.

Scope of deliverables

Generated output, structured-data suggestions, and recommendations are informational drafts. You and your team must verify all legal, accessibility, and publishing decisions before going live.

Risk and legal limits

To the fullest extent permitted by law, this service is provided “as is.” Civvy LLC is not liable for indirect, incidental, or consequential loss from use of an audit.

Changes to service and policy

Terms may be revised for safety, legal, operational, or product reasons. Updated terms apply to future orders from the date posted.

Contact

Questions about terms, refunds, or rights requests: audits@seenward.com.